Gefinor Rotana Beirut
Hamra
Lebanon

Job Title

Guest Service Agent

Category

Hospitality Management

Country

Lebanon

Location

Hamra

Status

Immediate

Salary

To Be Discussed

Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Offer consistently professional, friendly, warm and engaging service Give a warm welcome and check in guests taking into account the established SOPs Check out of departing guest in accordance with the established standards Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact Maintain the privacy of all guests by ensuring that no details of the guests are disclosed Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings You will have ideally a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Enthusiastic, courteous & helpful to colleagues & customers Good understanding of the hotel business Recognizing differences Adaptability & integrity Responsible with the willingness to take ownership Eager to learn & progress