IATI LEBANON
beirut
Lebanon

Job Title

Help Desks

Category

Aviations/Airlines

Country

Lebanon

Location

jdydeh

Status

Immediate

Salary

To Be Discussed

Description

Job Description: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.  Tasks and Responsibilities • answer calls professionally • respond to customer inquiries • research required information using available resources • handle and resolve customer complaints • provide customers with product and service information • enter customer information • process orders, forms and applications • identify and escalate priority issues • route calls to appropriate resource • follow up customer calls where necessary • complete call logs • produce call reports Education and Experience • proficient in relevant computer applications • knowledge of customer service principles and practices • knowledge of call center telephony and technology • six months or more experience in a call center environment • customer service experience • good data entry/keyboard skills • knowledge of administration and clerical processes • relevant product knowledge Key Competencies • verbal and written communication skills • listening skills • problem analysis • problem solving • customer service orientation • organizational skills • attention to detail • initiative • judgment • adaptability • team work • stress tolerance • resilience Targets Compensation and benefits: