Description |
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Responsibilities:
• Provision of first line support.
• Updating all required trouble ticket databases with results of investigations and fix confirmations.
• On-site installation and acceptance testing of NIMS-PrOptima products.
• Troubleshooting and analysis of customer problems (telephone, email or on-site).
• Provide workarounds for customer problems.
• Timely escalation of Critical and Major issues.
• Maintenance and documentation of scripts used for daily checks.
• Liaise with 3rd party suppliers to troubleshoot network, software and hardware problems. Providing daily system reports with explanations of any abnormality.
• The role involves on-site support at Customer sites.
You must meet the ff:
• Should have at 4 to 5 yrs experience in a customer support role with a proven record of trouble shooting.
• Experience of UNIX and Oracle and databases is essential with a working knowledge of Windows.
• Capable of writing UNIX shell scripts / VB scripts. Basic knowledge of TCP/IP is required in addition to a basic knowledge of SQL.
• Knowledge of software/system deployment and customisation is an advantage.
• Energetic, self-starter and team player who works to tight deadlines.
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